Coronavirus Help & Support

The Carers Centre is still here for you

Currently our staff are working from home to ensure that we can continue to offer a limited service.

Our phone line is open: 0116 2510999

email us:

We are updating this website with information and useful advice. Please go to our Information page to view

We are also putting up regular updates and useful information on Facebook at

We’re also monitoring the local care situation. For that we need your help: please let us know if you’re having difficulties with anything around care: getting supplies for care needs, care worker issues, etc. This will help us to gain an accurate picture of how things are working for carers.

We’re looking at other ways to help – we’ll keep you informed.

If you are in need of urgent support you can contact your local authority for immediate help:

Leicester City email:  – giving your telephone number and a member of staff will call you back between 9.30am and 4pm, from Monday to Friday.

Rutland County – Call the helpline: 01572 729 603
Monday to Friday, 9am to 8pm (including bank holidays)

Leicestershire County – please go to your district councils website for local info on support. Search on this web page to find your area:

Over 25 Years of Supporting Carers

We are a Leicestershire based charity and dedicated to supporting family carers across the diverse population of Leicester, Leicestershire and Rutland who look after people with different needs.

In Leicestershire there are over 105,000 family carers and we help over 3,000 carers every year. As a highly valued organisation we receive many referrals from GPs, social workers, health professionals, police and other charitable organisations. We offer a range of free services to help both practically and emotionally.

By giving family carers ongoing dedicated support we can help them cope with their situations within their own homes. Our work makes a huge difference to carers struggling to cope with disabled and critically ill loved ones.

Our Aims:

  • Enhance the quality of life of carers and their families
  • Empower carers to maximise their rights and entitlements
  • Raise public awareness of carers and their needs
  • Raise awareness of the value of carers and their contribution to society
  • To become a recognised centre of excellence

Carers provide ongoing support to a relative, friend or neighbour who, due to ill health, long term condition or disability cannot manage without their help. Carers can be any age or sex, from all backgrounds and communities.

Caring responsibilities can include providing personal care (washing, bathing, dressing, feeding), cooking, housework, shopping, managing finances, helping with medication and injections, as well as providing emotional and social support. Carers are not paid for providing help, although some may be eligible for benefits.

The Carers Centre is run by a Board of Trustees, the majority of whom are carers or former carers. Currently, all of our staff are carers or former carers.

Over 60% of family carers are likely to suffer from back injury as a direct result of poor moving and handling techniques. While care staff are protected by law and entitled to receive training, family carers often do not receive the same protection. The Carers Centre is now offering FREE moving and handling training to family carers. Read More


The Carers Centre has access to a wide range of information and can help you with information about social care and health services, carers rights, and a range of other information.

Consulting Carers

Consulting with carers is a crucially important aspect of The Carers Centre’s existence and its future development. We aim to give carers a voice in the way our services are run and in the development of new services. Read More