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0116 251 0999

Most Frequently Asked Questions

Below are the answers to 10 of the most popular questions that Carers have asked. 

If you cannot find the answer to your question please do contact us by clicking here.

What is the Care Act 2014

The Care Act 2014 is an Act of the Parliament of the United Kingdom that received royal assent on 14 May 2014, after being introduced on 9 May 2013. The main purpose of the act was to overhaul the existing 60-year-old legislation regarding social care in England.

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Who is a Carer?

A carer is anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care the person give is unpaid.  For more information please click on this button.

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What is a Carers Assessment?

Many carers find it easier to continue in their caring role if they can get some support.

Local councils can provide care and support for people who require care, and their carers. The way they make a decision about the support that they can provide is by carrying out assessments.

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What is a Carers Passport

The Carers Passport is a free ID card for carers caring for adults, that will be recognised across Leicester, Leicestershire and Rutland. It is available to those who provide help to a family member, friend or neighbour who cannot manage on their own.

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Emergency and Backup Plan

Who will care for the person you care for if you suddenly become ill and/or rushed into hospital?  

The Emergency/Backup Plan is where this information is stored and replacement care will get sorted out speedily and efficiently if it is accessible.

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Do I need a referral to access your services  and is there a fee?

All our services are free of charge and open to all carers.

If you would like to join in with any of activities please contact us and we will send you the necessary information to enable you to join in with the activity or session.  

All you will need is either a smart phone, tablet or laptop/PC with internet access. We will do the rest! 

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What is an 'hidden disability'

Hidden disabilities is simply a disability that you cannot physically see.  This include children and adults with learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. It can also include asthma, and other lung conditions as well as chronic illnesses such as renal failure, diabetes, dementia and sleep disorders when those diseases significantly impact day-to-day life. 

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NHS Acronym  Buster

On the button below is the A to Z of NHS phrases and acronyms which are are words formed from the initial letters or groups of letters of words in a set phrase or series of words and pronounced as a separate word

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SEND Glossary

You may come across the many phrases and initials when reading about support for children and young people with special educational needs or disabilities. To understand more about this please click on the button below

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Care and Support Jargon Buster

This a directory of plain English definitions of commonly used words and phrases in health and social care.

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